EPSTEIN
page 4 / 399 . OCR, unverified
Is there a particular model that you would recommend?
Thank you,
Karyna
On Oct 20, 2017, at 9:27 PM, Karyna Shuliak <
wrote:
Hi James,
Thank you so much for looking into it, this is very helpful. Let me speak to
Jeffrey about it and see what he would suggest to do.
Appreciate your help!
Karyna
On Oct 20, 2017, at 10:58 AM, james I personal genius
> wrote:
Hi Karyna,
As I feared, the repair costs are likely to be more than the printer is worth. The
Epson 3800 was —$1000 when it was discontinued in 2011, and its
replacement (the 3880) was just replaced itself.
It looks like Epson has its SureColor P400 ($600) & P600 ($800) in its place
now.
The company Ron references, Al Friedman (they're down in Chelsea/ West
20s), is one I've worked with a lot in the past & they've always given me great
advice.
If you'd like me to reach out to Lenny ( lennyw®aifriedman.com ), I'd be
happy to see what he recommends.
Otherwise, Adorama & B&H both will have these "Epson Professional
Imaging Wide Format" printers locally.
Sorry I don't have better news.
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James
When a 3800 starts dropping in on the page it is usually the result of the ink
selector failing. This is an expensive repair costing $349 plus tax..
My suggestion is to tell the customer to replace the unit with a new Epson
printer, model based on their requirements. A.I. Friedman sell the full line of
Epson professional grade units. Lenny Weiland is a salesman there that I
work closely with. He can certainly fit them with the correct machine.
Please keep me in mind for any future Epson repair needs that your
customers may have.
Best,
Ron Ardito
Thank you,
James Ce
your Personal Genius
K Certified Support Professional 10.6
http://personalgenius.co
On Oct 19, 2017, at 5:14 PM, james I personal genius
> wrote:
It sounds like you've already gone through most of my tricks & it needs a
good cleaning, maybe replacement heads. Let me reach out to the Epson tech
and see what he'd charge. (That machine is —$1200 new, so I don't want to
commit to a repair bill that is going to be more than just buying a
replacement.)
Thank you,
James Ce
your Personal Genius
o Certified Support Professional 10.6
litt
personalgenius.co
On Oct 19, 2017, at 5:07 PM, Karyna Shuliak
> wrote:
Thank you James, that would be great!
Yes, it is the smaller one. The is a lot of black in smear and misalignment. I
changed all the expired ink cartridges, tried power cleaning option twice,
EFTA00564641
--- PAGE 8 ---
but no improvement...
On Oct 19, 2017, at 4:56 PM, james I personal genius
wrote:
The 3800 is the smaller one, yes? What problems are you experiencing?
I will be happy to look at it, if it's beyond me I have an Epson certified
tech I can recommend.
Thank you,
James Ce
your Personal Genius
Certified Support Professional 10.6
http://personalgenius.co
On Oct 19, 2017, at 4:54 PM, Karyna Shuliak
> wrote:
Hi James,
I am having issues with our Epson Stylus Pro 3800 photo printer at 9 E
71st. Regular maintenance does not seem to help, I think I need
someone experienced to look at it. Would that be a part of your
expertise? if not, might you be able to recommend someone please?
Thank you very much!
Karyna
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From: Karyna Shuliak c:Ma•
To: Merwin Dela cruz
Subject: Re: Are these going to NM?
Date: Wed, 25 Oct 2017 14:00:34 +0000
Merwin, I can not see what is inside of this container. If it was together with everything else on the 5th floor, that
was put outside for Karen, then yes, it is going.
> On Oct 25, 2017, at 9:44 AM, Merwin Dela cruz
wrote:
> Disregard.
> Thanks
> Merwin Dela Cruz
> 212-249-1122
> 917-607-0626
>> On Oct 25, 2017, at 9:00 AM, Merwin Dela cruz
wrote:
» I did not see these before.
»<IMG_4127.jpg>
»<IMG_4126.jpg>
» Merwin Dela Cruz
>> 212-249-1122
>> 917-607-0626
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From: Karyna Shuliak
To: james I personal genius <1
Merwin Dela Cruz -4
Subject: Re: Printer issues
Date: Thu, 26 Oct 2017 19:36:39 +0000
Yes, 10am works for me. Thank you very much James!
On Oct 26, 2017, at 3:33 PM, james I personal genius <
Monday is great. Is 10 AM good?
Thank you,
James Ce
your Personal Genius
o Certified Support Professional 10.6
hftp://personalgenius.co
On Oct 26, 2017, at 3:31 PM, Karyna Shuliak <
Hi James,
wrote:
wrote:
Thank you for being so confident in me:) but I would also feel safer if you set it up!!
Let's set it for 5th floor iMac please.
Shall we plan for Monday then?
Thank you!
Karyna
On Oct 26, 2017, at 2:40 PM, james I personal genius <
> wrote:
Oh I'm sure you could figure out just about anything, but I'd feel better if I set it up — there's some weird